Refund policy

Returns
You have 14 days after receiving your order to request a return. Items need to be unworn, unwashed and in their original condition, with any tags still attached. You'll also need your order number or proof of purchase.

To start a return, email support@mayfors.com with your order number. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return can't be accepted.

Return shipping costs are covered by the customer, unless the item is faulty or we sent the wrong item.

Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us at support@mayfors.com as soon as possible with your order number and a photo, and we'll make it right.

Wrong size?
Our jumpers have a relaxed, roomy fit. If yours doesn't fit, email us within 14 days of delivery and we'll help you swap it, as long as it's unworn and unwashed.

Bundle orders
If you return part of an order bought with a bundle deal (like Buy 2, get 2 free), the refund is based on the price you actually paid for the items you send back.

Refunds
We'll let you know once we've received and inspected your return, and whether your refund has been approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to process it. If more than 15 business days have passed since your refund was approved, please contact us.

Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.